Warranty Information

Warranty Information

Quality You Can Trust. Confidence You Can Carry.

At CLUCI, we believe that every bag should offer the perfect balance of style, comfort, and reliability. Our products are thoughtfully designed to complement your everyday lifestyle while providing lasting functionality.

To ensure a confident shopping experience, all CLUCI products come with a 3-Month Limited Warranty against manufacturing defects.

1. Warranty Coverage

Every CLUCI product is covered by a limited warranty for three months from the date of delivery.

The warranty covers manufacturing defects that occur under normal and intended use.

Covered Under Warranty:

  • Stitching Defects: Loose stitching, faulty seams, or stitching failures caused by manufacturing issues.

  • Zipper Defects: Defective zippers, faulty zipper mechanisms, or zipper failures resulting from manufacturing defects.

  • Manufacturing Faults: Defects in materials, construction, or workmanship arising during the manufacturing process.

All warranty claims are subject to verification by our customer support team.

2. What Is Not Covered

The CLUCI warranty does not cover damage resulting from regular usage, improper handling, or accidental circumstances.

Warranty Exclusions:

  • Normal Wear and Tear: Natural fading, scratches, surface marks, or deterioration from everyday use.

  • Misuse: Damage caused by improper handling or using the product beyond its intended purpose.

  • Overloading: Damage to straps, stitching, zippers, or compartments caused by carrying excessive weight.

  • Accidental Damage: Cuts, tears, punctures, impacts, or other accidental damage.

  • Unauthorized Repairs: Damage resulting from alterations or repairs performed without authorization.

  • Improper Maintenance: Damage caused by unsuitable cleaning methods, storage conditions, or lack of proper care.

These exclusions do not affect applicable statutory consumer rights.

3. Warranty Duration

Warranty Period: 3 Months

The warranty begins on the date the product is delivered and remains valid for three calendar months.

Customers are advised to retain their order confirmation or proof of purchase for warranty verification.

4. How to Claim Your Warranty

If you experience a manufacturing defect during the warranty period, please contact our customer support team.

Step 1 – Contact Customer Support

Reach out to CLUCI customer support and explain the issue with your product.

Step 2 – Provide Product Details

Please share the following information:

  • Order number

  • Customer name

  • Registered mobile number

  • Product name

  • Description of the defect

  • Clear photographs or a short video showing the issue

Step 3 – Warranty Verification

Our team will review the submitted details and may request additional information or product inspection if necessary.

Step 4 – Claim Resolution

Once the manufacturing defect is verified, our team will guide you through the appropriate warranty resolution process.

5. Warranty Resolution

If a product is found to have a covered manufacturing defect, CLUCI may offer an appropriate solution depending on the nature of the issue.

Available resolutions may include:

  • Product Repair: Repair of the affected component, where feasible.

  • Product Replacement: Replacement with the same or a comparable product, subject to availability.

  • Refund: An appropriate refund where required under applicable law or where offered as the approved resolution.

The final resolution will depend on the defect assessment and applicable consumer rights.

6. Important Warranty Conditions

  • The warranty applies to CLUCI products purchased through authorized sales channels.

  • Valid proof of purchase may be required.

  • Warranty claims must relate to manufacturing defects occurring within the warranty period.

  • Products may require inspection before approval.

  • Normal wear and tear, misuse, overloading, and accidental damage are excluded.

  • Customers should avoid unauthorized repairs before submitting a warranty claim.

  • Warranty coverage does not limit rights provided under applicable consumer protection laws.

7. Our Commitment to Quality

At CLUCI, quality is an essential part of everything we do. From carefully considered designs to practical compartments and finishing details, we aim to create products that make everyday journeys easier and more stylish.

Our 3-month limited warranty reflects our commitment to providing dependable products and a positive customer experience.

8. Contact Information

For warranty-related inquiries, product concerns, or assistance with a warranty claim, please contact our customer support team.

CLUCI – Customer Support

Email: support@cluci.in

Phone: +91 9871782570

Our team is here to assist you with your concerns and help ensure a smooth warranty experience.

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Carry Your Style. Carry Your World.