Last Updated: 15 October 2026

Welcome to CLUCI (https://cluci.in/). At CLUCI, we value your trust and are committed to respecting and protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, purchase our products, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop at CLUCI, we may collect the following information:

Personal Information

• Full name

• Email address

• Mobile number

• Billing and shipping addresses

• Account and login information

• Customer support communications

Order and Transaction Information

• Products purchased

• Order details and purchase history

• Payment status and transaction references

• Shipping and delivery information

• Returns, refunds, and cancellation requests

Technical and Browsing Information

• IP address

• Browser type and device information

• Website usage and browsing activity

• Cookies and similar technologies

• Referral sources and interactions with our website

Payment information is generally processed by authorized payment service providers. CLUCI does not require customers to share their card PINs or OTPs with our support team.

2. How We Use Your Information

We use your information to:

• Process, confirm, and deliver orders.

• Provide order tracking and shipping updates.

• Manage returns, refunds, and cancellations.

• Respond to customer inquiries and support requests.

• Maintain and improve website functionality.

• Personalize your shopping experience.

• Detect and prevent fraudulent or unauthorized transactions.

• Send promotional communications where permitted by law or based on your consent.

• Comply with applicable legal and regulatory requirements.

We process personal information only for appropriate business purposes and on applicable lawful grounds.

3. Payment Security

CLUCI uses third-party payment service providers to facilitate online transactions.

Payment information is handled according to the applicable payment provider's security practices and privacy policies.

We take reasonable steps to safeguard transaction-related information. However, no internet-based transmission or electronic storage system can be guaranteed completely secure.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

These technologies may help us:

• Remember shopping cart contents.

• Maintain account sessions.

• Understand website traffic.

• Improve website performance.

• Remember user preferences.

• Measure marketing campaign performance.

• Display relevant promotional content.

You may manage cookies through your browser settings or any consent controls available on our website. Disabling certain cookies may affect website functionality.

5. Sharing Your Information

We may share necessary personal information with trusted service providers involved in operating our business, including:

• Shopify and website technology providers

• Payment processing partners

• Courier and logistics companies

• Order fulfillment partners

• Customer support providers

• Analytics and marketing service providers

• Professional advisers and regulatory authorities where legally required

Information is shared only where reasonably necessary for the relevant service, business purpose, or legal obligation.

We do not sell customer personal information for monetary consideration. Certain advertising and analytics technologies may involve disclosures or processing that are regulated differently under applicable privacy laws.

6. Order Processing and Delivery

To fulfill your orders, we may provide relevant delivery details, including your name, contact number, shipping address, and order information, to our courier and logistics partners.

This information helps facilitate shipping, delivery notifications, tracking, and delivery-related support.

7. Marketing Communications

With your consent or where otherwise permitted by applicable law, CLUCI may send communications about:

• New arrivals and product launches

• Exclusive offers and seasonal promotions

• Discounts and special collections

• Shopping updates and brand announcements

You can opt out of promotional emails through the unsubscribe link, where available, or contact us to request that marketing communications stop.

Essential order-related communications may continue even after you unsubscribe from marketing.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Access to personal information is limited to authorized personnel and service providers who require it for legitimate purposes.

Although we work to maintain appropriate security measures, no digital system is entirely risk-free.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete purchases and provide customer support.

• Maintain transaction and business records.

• Resolve disputes and handle complaints.

• Meet applicable tax, accounting, and legal obligations.

• Fulfill the purposes described in this policy.

When information is no longer required, we take appropriate steps to delete, anonymize, or securely retain it where legally necessary.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to information held about you.

• Request correction of inaccurate personal information.

• Request deletion of eligible personal information.

• Withdraw consent for certain processing activities.

• Opt out of promotional communications.

• Raise concerns about how your information is handled.

To submit a privacy-related request, contact us at support@cluci.in.

We may need to verify your identity before fulfilling certain requests. Some information may need to be retained to meet legal or legitimate business obligations.

11. Children's Privacy

CLUCI offers products that may be suitable for children, including school backpacks and stationery.

However, our website's purchasing and account services are intended to be used by adults or under appropriate parental or guardian supervision.

We do not knowingly seek to collect personal information directly from children without any consent or authorization required by applicable law.

If you believe a child has provided personal information improperly, please contact us.

12. Third-Party Websites and Services

Our website may contain links to external websites, payment providers, social media platforms, and other third-party services.

These services operate under their own privacy policies and practices.

CLUCI is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing their policies before providing personal information.

13. International Data Processing

Some of our website technology and service providers may process or store personal information outside India.

Where applicable, such processing will be subject to relevant legal requirements and appropriate safeguards.

14. Changes to This Privacy Policy

CLUCI may update this Privacy Policy periodically to reflect changes in business operations, technology, legal requirements, or privacy practices.

Any revised policy will be published on this page with an updated revision date.

We encourage customers to review this page periodically.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

CLUCI – Customer Support

Website: https://cluci.in/

Email: support@cluci.in

Phone: +91 9871782570

Business Address: [Insert Registered Business Address]

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.