Return & Refund Policy

Return & Replacement Policy

At CLUCI, customer satisfaction is important to us. We strive to provide quality products that meet your everyday needs and offer a smooth shopping experience.

Please read our Return & Replacement Policy carefully before placing your order.

1. Return Policy

We kindly inform our customers that CLUCI does not accept returns or offer refunds for change-of-mind requests, incorrect size or preference selections, or other personal reasons.

We encourage you to review the product details, descriptions, images, and specifications carefully before placing your order.

However, if you receive a product with a verified manufacturing defect, we are here to help you with an appropriate resolution in accordance with this policy and applicable consumer protection laws.

2. Replacement Policy

At CLUCI, we offer replacements only for products with verified manufacturing defects, subject to inspection and verification.

To request a replacement:

• Contact our customer support team as soon as possible, preferably within 48 hours of delivery.

• Provide your order number and registered contact details.

• Share clear photographs or videos showing the manufacturing defect.

• Include photographs of the product packaging, if applicable.

• Provide an unboxing video, if available, to help us verify the issue.

Once your request has been reviewed and the manufacturing defect has been verified, our team will guide you through the replacement process.

Please do not send any product back without receiving instructions from our customer support team.

Replacement requests are subject to verification and product availability. If a replacement is unavailable, CLUCI will provide an appropriate resolution in accordance with applicable consumer protection laws.

3. Products Not Eligible for Replacement

Replacement requests will generally not be accepted for the following reasons:

• Change of mind after placing an order.

• Personal preferences regarding colour, design, or appearance, where the product matches its description.

• Incorrect product selection by the customer.

• Damage caused by improper handling, misuse, or unauthorized alterations after delivery.

• Products that have been used, washed, or modified in a manner that prevents proper defect verification.

• Minor variations that do not constitute a manufacturing defect.

Please note: This policy does not limit your statutory rights regarding defective, misdescribed, damaged, or incorrectly supplied products under applicable consumer protection laws.

4. Manufacturing Defects

A manufacturing defect refers to a fault arising during the manufacturing process that affects the product's intended functionality or quality.

If you believe your product has a manufacturing defect, please contact us with the required details and supporting evidence.

Our team will assess the issue and determine the appropriate resolution after verification.

5. Shipping & Replacement Process

Once your replacement request is approved, our customer support team will share the necessary instructions.

Depending on the circumstances, we may arrange a reverse pickup through our courier partner or ask you to ship the product to an authorized return address.

For verified manufacturing defects, CLUCI will bear reasonable shipping costs associated with the approved replacement process.

Please wait for confirmation and instructions from our team before shipping any product.

6. Refund Policy

CLUCI follows a no-return, no-refund policy for general customer requests. Refunds are not provided for change-of-mind requests or personal preferences.

However, nothing in this policy excludes or restricts any refund or other remedy that may be required under applicable consumer protection laws, including situations where an appropriate replacement or other resolution cannot be provided for a verified defect.

If you have a concern regarding your order, please contact our support team for assistance.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may generally be accommodated only before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible and the applicable policy will apply.

For prepaid orders successfully cancelled before dispatch, any eligible refund will be initiated to the original payment method, subject to applicable payment processing timelines and legal requirements.

8. Promotional & Bundle Offers

Products purchased under promotional offers, including Buy 3 for ₹999, are subject to the applicable promotional terms and conditions.

As CLUCI does not accept general returns, promotional and bundle purchases are not eligible for return or refund due to change of mind or personal preference.

For verified manufacturing defects, customers may contact our support team to request a replacement in accordance with this policy.

All applicable consumer protection rights remain unaffected.

9. Contact Information

If you have questions about a product, manufacturing defect, or replacement request, please contact our customer support team.

CLUCI – Customer Support

Website: https://cluci.in/

Email: support@cluci.in

Phone: +91 9871782570

Support Hours: 24 hous

Return Address: A-55, B-AMAR COLONY KAMARUDDIN 
NAGAR NANGLOI, West Delhi, Delhi, 110041

Our team will be happy to assist you with your concerns and guide you through the replacement process where applicable.

Thank you for shopping with CLUCI. We appreciate your trust in our brand and are committed to providing you with a positive shopping experience.