Terms & Conditions

Welcome to www.cluci.in, an online store owned and operated by Cluci Life Style (India) Pvt. Ltd. Throughout the Website, the terms “we”, “us” and “our” refer to Cluci, and “you” refers to the user or customer.

By accessing or using this Website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this Website.

1. Eligibility
By using this Website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into a binding contract
  • All information provided by you is accurate and complete 

2. Account Registration

  • You may be required to create an account to place orders
  • You are responsible for maintaining the confidentiality of your login credentials
  • Any activity under your account is your responsibility
  • We reserve the right to suspend or terminate accounts if false or misleading information is found 

3. Products & Services

  • All products listed are subject to availability
  • We reserve the right to limit quantities or discontinue products
  • Product images are for reference; actual product may slightly vary 

4. Pricing & Payment

  • All prices are in INR (₹)
  • Prices may change without prior notice
  • Payments must be made through authorized payment methods
  • Orders are processed only after successful payment 

5. Order Acceptance & Cancellation

  • Order confirmation does not guarantee acceptance
  • We reserve the right to cancel orders due to: 
    oProduct unavailability 
    oPricing errors 
    oFraud suspicion 

6. Shipping & Delivery

  • Delivery timelines are estimates only
  • We are not responsible for delays caused by logistics partners
  • Ownership of product transfers upon delivery 

7. Return, Refund & Replacement

  • Governed by our Return & Refund Policy
  • Products must be unused with original packaging
  • Refunds are processed after quality check 

8. User Conduct
You agree not to:

  • Use the Website for illegal activities
  • Upload harmful or misleading content
  • Attempt unauthorized access
  • Disrupt Website functionality 

9. Intellectual Property Rights
Cluci® is a registered trademark of Cluci Life Style (India) Pvt. Ltd.
All content including logos, images, text, and designs are protected under intellectual property laws.
Unauthorized use may lead to legal action.

10. Third-Party Links
We are not responsible for content or practices of third-party websites linked on our platform.

11. Disclaimer of Warranties

  • Website is provided on “as is” basis
  • We do not guarantee uninterrupted or error-free service 

12. Limitation of Liability

  • Cluci shall not be liable for indirect or consequential damages
  • Maximum liability is limited to the order amount paid 

13. Indemnification
You agree to indemnify Cluci from any claims or damages arising from misuse of the Website or violation of Terms.

14. Termination
We may suspend or terminate access to the Website at any time without prior notice.

15. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Jurisdiction: Courts of Mumbai, India.

16. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on the Website.

17. Customer Support
For any queries, complaints, or assistance:
📧 Email: support@cluci.in
📞 Customer Support: 9871782570
🕒 Availability: 24×7 Customer Support
🌐 Website: www.cluci.in

18. Grievance Officer
As per IT Act, 2000:
Grievance Officer
Cluci Life Style (India) Pvt. Ltd.
(A-55, Amar Colony, Nangloi , New Delhi -110083)
📧 Email: support@cluci.in
📞 Phone: 9871782570

19. Entire Agreement
These Terms & Conditions constitute the entire agreement between you and Cluci regarding use of the Website.