Terms & Conditions

Last Updated: 16 October 2026

Welcome to CLUCI!

At CLUCI, we are committed to providing a seamless, secure, and enjoyable shopping experience. These Terms & Conditions outline the rules and guidelines governing the use of our online store, products, and services.

By accessing our store or placing an order, you agree to comply with these Terms & Conditions. We encourage you to read them carefully before making a purchase.

1. General Information

CLUCI is an online lifestyle accessories brand offering a thoughtfully curated collection of backpacks, school bags, laptop bags, travel bags, tote bags, handbags, sling bags, stationery, and everyday essentials.

We strive to provide stylish, functional, and quality-focused products that complement your everyday lifestyle.

We reserve the right to update our product collections, pricing, services, and store policies when necessary.

2. Eligibility to Use Our Store

By accessing or using our online store, you confirm that:

• You are at least 18 years old or are shopping under the supervision of a parent or legal guardian.

• You will provide accurate and complete information when placing an order.

• You will use our services only for lawful purposes.

• You will not engage in fraudulent, misleading, or unauthorized activities.

We reserve the right to restrict access or cancel transactions involving suspected fraudulent or unlawful activity.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, and pricing.

Please note:

• Product colors may vary slightly due to lighting and screen settings.

• Product dimensions and measurements may have minor variations.

• Product availability is subject to stock levels.

• Product packaging and design details may change.

• Customers should review product specifications before purchasing.

We aim to maintain accurate product information and address genuine errors promptly.

4. Pricing & Payments

All product prices are displayed in Indian Rupees (INR), unless otherwise specified.

• Prices may change without prior notice.

• Applicable taxes and shipping charges will be displayed during checkout.

• Promotional discounts are subject to their respective terms.

• Payments must be completed using the available checkout methods.

• Orders may be subject to payment verification.

We use authorized payment service providers to facilitate secure transactions.

Customers should never share their OTP, UPI PIN, or banking passwords with anyone.

5. Order Placement & Confirmation

Once an order is placed, customers may receive confirmation through email, SMS, or another available communication channel.

Order acceptance is subject to payment verification, product availability, and successful processing.

CLUCI may cancel an order in circumstances including:

• Product unavailability

• Payment authorization failure

• Incorrect shipping information

• Suspected fraudulent activity

• Technical or pricing errors

• Unavoidable operational circumstances

If a prepaid order is cancelled by CLUCI, the amount paid for the cancelled items will be refunded through an appropriate payment method.

6. Shipping & Delivery

We aim to provide reliable delivery services across India.

Our standard shipping timelines are:

• Order Processing: 1–2 business days after confirmation.

• Estimated Delivery: 3–7 working days across India.

• Order Tracking: Tracking details are shared through SMS or email after dispatch.

• Secure Packaging: Products are carefully packed before shipping.

Delivery timelines may vary depending on courier availability, location, weather conditions, public holidays, or other external factors.

Estimated delivery dates are not guaranteed unless expressly stated.

7. Order Cancellation

Customers may request cancellation before their order has been dispatched.

• Cancellation requests should be submitted as soon as possible.

• Cancellation approval depends on the order processing status.

• Orders already dispatched may not be eligible for cancellation.

• Eligible prepaid cancellations will be refunded according to our Cancellation Policy.

• Promotional orders may be subject to applicable offer conditions.

For complete details, please refer to our Cancellation Policy.

8. Returns, Refunds & Exchanges

At CLUCI, customer satisfaction is important to us.

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

• Eligible return requests must be submitted within the applicable return window.

• Products may need to meet the condition requirements stated in the policy.

• Damaged, defective, or incorrect items should be reported promptly.

• Approved refunds will be processed according to the applicable refund procedure.

• Product exchanges may depend on stock availability.

Nothing in these terms limits consumer rights available under applicable law.

9. Product Warranty

All CLUCI products come with a 3-month limited warranty against manufacturing defects.

The warranty covers:

• Manufacturing-related stitching defects

• Defective zippers

• Manufacturing faults in materials or workmanship

The warranty does not cover:

• Normal wear and tear

• Improper handling or misuse

• Damage caused by overloading

• Accidental damage

• Damage caused by unauthorized repairs or alterations

Warranty claims are subject to verification.

For additional information, please refer to our Warranty Information Policy.

10. Promotional Offers & Discounts

CLUCI may introduce seasonal sales, bundle deals, special discounts, and promotional campaigns.

Promotional offers, including Buy 3 Products for ₹999 where advertised, are subject to applicable terms.

• Offers apply only to eligible products.

• Discounts are valid during the stated promotional period.

• Certain offers may not be combined.

• Promotional products are subject to availability.

• Minimum purchase requirements may apply.

• Partial returns or cancellations may affect promotional pricing.

We reserve the right to correct genuine promotional errors and modify future offers, subject to applicable law.

11. Customer Accounts

Customers may create an account to manage their orders and shopping information.

You are responsible for:

• Maintaining accurate account information.

• Protecting your login credentials.

• Preventing unauthorized access to your account.

• Reporting suspicious account activity.

CLUCI may restrict accounts involved in fraudulent or unlawful activities.

12. Intellectual Property

All original content associated with CLUCI, including logos, brand identity, graphics, product photographs, descriptions, and website design elements, is owned by CLUCI or used with appropriate authorization.

Unauthorized reproduction, distribution, modification, or commercial use of protected content is prohibited unless permitted by applicable law.

13. Prohibited Activities

Customers and visitors must not:

• Use the website for unlawful purposes.

• Attempt unauthorized access to website systems.

• Submit fraudulent orders or payment information.

• Upload malicious software or harmful code.

• Interfere with website functionality.

• Misuse customer information.

• Copy protected content without authorization.

We reserve the right to take appropriate action against violations.

14. Third-Party Services

Our online store may use third-party services for payment processing, shipping, analytics, customer communication, and other operational requirements.

These services may operate under their own terms and privacy policies.

CLUCI is not responsible for independent third-party services beyond its obligations under applicable law.

15. Privacy & Data Protection

We respect customer privacy and aim to handle personal information responsibly.

Customer information may be collected and processed for:

• Order processing and fulfillment

• Payment verification

• Shipping and delivery

• Customer support

• Account management

• Promotional communication, where permitted

• Website performance and security

Personal information is handled according to our Privacy Policy and applicable data protection laws.

16. Limitation of Liability

CLUCI makes reasonable efforts to maintain accurate information, secure transactions, and reliable services.

To the extent permitted by applicable law, CLUCI is not responsible for indirect or consequential losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or restricts liability or consumer remedies that cannot legally be excluded.

17. Changes to Terms & Conditions

CLUCI reserves the right to revise these Terms & Conditions when necessary.

Updates may reflect changes in business operations, products, services, legal requirements, or store policies.

Revised terms will be published with an updated effective date.

Customers are encouraged to review this page periodically.

18. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes arising from purchases or use of our services will be handled in accordance with applicable Indian laws.

Customers retain the right to approach appropriate consumer protection authorities or other competent forums.

19. Customer Support

We value our customers and are committed to addressing their questions and concerns.

For assistance with orders, payments, cancellations, returns, refunds, warranties, or general inquiries, please contact our support team.

CLUCI – Customer Support

Email: support@cluci.in

Phone: +91 9871782570

Our team is dedicated to providing helpful assistance and a smooth shopping experience.

© 2026 CLUCI. All Rights Reserved.

Carry Your Style. Carry Your World.