Shipping & Delivery Policy

Last Updated: 16 October 2026

At CLUCI, we believe that a great shopping experience goes beyond choosing the perfect bag. We are committed to ensuring that your favorite backpacks, handbags, travel bags, and everyday essentials reach you safely, securely, and on time.

Our Shipping & Delivery Policy explains how we process, pack, dispatch, and deliver your orders.

1. Order Processing

All CLUCI orders are processed within 1–2 business days after successful order confirmation.

• Orders are processed during regular business working days.

• Sundays and public holidays are generally excluded from processing timelines.

• Orders placed on weekends or public holidays are typically processed on the next business day.

• Processing times may vary during festive seasons, promotional sales, or periods of high order volume.

Once your order has been processed and dispatched, you will receive a shipping confirmation.

2. Delivery Timeline

We aim to deliver orders across India within 3–7 working days.

Delivery timelines may vary depending on the customer's location, courier availability, and logistical conditions.

Please note:

• Estimated delivery time is 3–7 working days.

• Remote locations may require additional delivery time.

• Delivery schedules may be affected by public holidays or unexpected disruptions.

• Delivery timelines are estimates and may occasionally vary.

We make every reasonable effort to ensure timely and reliable delivery.

3. Shipping Coverage

CLUCI provides shipping services across India, subject to courier serviceability.

• Orders are shipped to serviceable PIN codes across India.

• Delivery availability depends on the shipping address provided at checkout.

• Certain remote or restricted locations may have limited courier access.

• If a delivery location is not serviceable, our support team may contact the customer regarding available options.

Our goal is to make CLUCI products accessible to customers across the country.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through SMS or email using the contact information provided during checkout.

Customers can use their tracking information to:

• Check the current shipment status.

• Monitor shipping progress.

• View estimated delivery updates.

• Track their package until delivery.

Tracking information may take some time to become active after dispatch.

Please ensure that your mobile number and email address are correct when placing an order.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before order confirmation.

• Shipping fees may vary depending on delivery location and order value.

• Promotional free shipping offers may apply to eligible orders.

• Any additional applicable delivery charges will be communicated before payment confirmation.

Customers can review their final order amount before completing a purchase.

6. Secure Packaging

At CLUCI, we take special care to ensure that every order is packed securely before shipping.

All products are carefully packaged to help protect them from damage during transportation and handling.

Our packaging process focuses on:

• Secure and appropriate product packaging.

• Careful handling before dispatch.

• Protection against common transit-related damage.

• Maintaining product condition during transportation.

We aim to ensure that every CLUCI order arrives in excellent condition.

7. Shipping & Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.

Possible reasons include:

• Courier or logistics delays

• Weather conditions

• Transportation disruptions

• Public holidays

• Incorrect or incomplete delivery addresses

• High order volumes during sales or festive periods

• Regional delivery restrictions

• Other unexpected external circumstances

If your shipment is delayed, please contact our customer support team for assistance.

We will make reasonable efforts to coordinate with our delivery partners and provide available updates.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

Please ensure that the following information is correct:

• Full name

• Mobile number

• House or building number

• Street and locality

• City and state

• PIN code

• Nearby landmark, if applicable

If you notice an error in your shipping details, please contact customer support as soon as possible.

Address modifications may not be possible once an order has been dispatched.

9. Delivery Attempts & Undelivered Orders

Our courier partners will attempt delivery according to their standard delivery procedures.

Delivery may be unsuccessful due to:

• Customer unavailability

• Incorrect delivery address

• Incomplete contact information

• Restricted delivery access

• Failure to respond to delivery communication

If a delivery attempt is unsuccessful, the courier partner may arrange another attempt or return the shipment.

For assistance with an undelivered order, please contact our support team.

10. Damaged, Defective or Incorrect Products

At CLUCI, customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, please contact our customer support team promptly.

To help us review your concern, please provide:

• Order number

• Customer name

• Product details

• Clear photographs of the received product

• Photographs of the packaging

• A brief description of the issue

Our team will review the information and assist you in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Order Cancellation Before Dispatch

Customers may request cancellation before their order has been shipped.

• Cancellation requests should be submitted as early as possible.

• Approval depends on the current processing status.

• Orders already dispatched may not be eligible for cancellation.

• Eligible refunds will be processed according to our Cancellation Policy.

Customers are encouraged to contact support promptly if they need to modify or cancel an order.

12. Our Delivery Commitment

At CLUCI, we understand that every purchase is something to look forward to.

From careful order processing to secure packaging and reliable delivery coordination, we strive to make every shopping experience convenient and enjoyable.

Our commitment is to deliver products with care while keeping customers informed throughout the shipping journey.

13. Contact Information

For shipping inquiries, tracking assistance, delivery concerns, or order-related questions, please contact our customer support team.

CLUCI – Customer Support

Email: support@cluci.in

Phone: +91 9871782570

Our team is here to assist you and help ensure a smooth delivery experience.

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