Cancellation Policy

Cancellation Policy

Last Updated: 15 October 2026

At CLUCI, we understand that shopping plans can sometimes change. We aim to provide a simple, transparent, and hassle-free order cancellation experience for our customers.

Please read our Cancellation Policy carefully before placing an order on https://cluci.in/.

1. Order Cancellation

Customers may request cancellation of an order before it has been shipped or dispatched from our warehouse.

To request cancellation, please contact our customer support team as soon as possible with your order details.

Cancellation requests are subject to the current processing and shipping status of the order.

Once an order has been dispatched, cancellation may no longer be possible.

2. How to Cancel Your Order

To request an order cancellation, please contact us through:

Email: support@cluci.in

Phone: +91 9871782570

Please provide the following details:

  • Order number

  • Customer name

  • Registered mobile number or email address

  • Reason for cancellation (optional)

Our customer support team will review your request and confirm whether the order can be cancelled.

A cancellation request is considered complete only after confirmation from CLUCI.

3. Cancellation Before Shipment

If your order has not yet been dispatched, you may request cancellation.

Once the cancellation is approved:

  • The order will be cancelled in our system.

  • Any eligible prepaid amount will be refunded.

  • A cancellation confirmation may be sent through email, SMS, or another available communication channel.

We recommend contacting us promptly, as orders may be processed shortly after placement.

4. Cancellation After Shipment

Once an order has been shipped or handed over to our delivery partner, cancellation may not be possible.

If you no longer wish to keep the product, you may request a return after delivery, subject to our Return & Refund Policy.

Customers should contact our support team for instructions rather than refusing delivery without prior communication.

Your rights under applicable consumer protection laws remain unaffected.

5. Cancellation of Prepaid Orders

For prepaid orders cancelled before dispatch:

  • The eligible refund will be initiated to the original payment method.

  • Refund initiation will generally take 5–7 business days after cancellation approval.

  • The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

No cancellation charge will apply to eligible prepaid orders cancelled before dispatch.

6. Cancellation of Cash on Delivery (COD) Orders

Customers who select Cash on Delivery may request cancellation before dispatch.

For eligible COD cancellations:

  • No refund is required if payment has not been collected.

  • Customers should contact support before dispatch.

  • Repeated fraudulent or intentionally misleading orders may be subject to reasonable order verification or restrictions.

7. Cancellation by CLUCI

In certain circumstances, CLUCI may need to cancel an order due to:

  • Product unavailability

  • Payment authorization failure

  • Incorrect or incomplete delivery information

  • Suspected fraudulent transactions

  • Technical or pricing errors

  • Shipping restrictions or delivery service unavailability

  • Other unavoidable operational circumstances

If CLUCI cancels a prepaid order, the amount paid for the cancelled items will be refunded through an appropriate payment method.

We will make reasonable efforts to inform customers about such cancellations.

8. Cancellation of Promotional & Bundle Orders

Orders placed under special promotional offers, including Buy 3 Products for ₹999, may be subject to the terms of the applicable promotion.

If a customer requests partial cancellation of a bundle order, the promotional discount may be recalculated based on the remaining eligible items.

Any revised pricing or refund amount will be communicated before the partial cancellation is finalized.

Full cancellation of an eligible, undispatched promotional order will follow the standard cancellation procedure.

9. Refund Processing Time

Once a cancellation is approved, eligible refunds will generally be initiated within 5–7 business days.

Refunds are normally issued to the original payment method.

Actual credit timelines depend on the payment gateway, bank, and payment method used.

If your refund is delayed, please contact our support team with your order number.

10. Important Cancellation Conditions

  • Cancellation requests should be submitted before order dispatch.

  • Cancellation approval depends on the current order status.

  • Orders already shipped may need to follow the return process.

  • Refunds are processed only for eligible cancellations.

  • Promotional orders may require discount recalculation.

  • Customers must provide accurate order details when requesting cancellation.

  • Applicable statutory consumer rights remain protected.

11. Contact Us

For order cancellations, refund inquiries, or assistance, please contact:

CLUCI – Customer Support

Website: https://cluci.in/

Email: support@cluci.in

Phone: +91 9871782570

Customer Support Hours: [Insert Actual Support Hours]

Our customer support team will assist you with your cancellation request.