Frequently Asked Questions (FAQs)

1. What products does Cluci Official offer?

Cluci offers a wide range of bags and accessories including backpacks, school bags, office bags, ladies’ totes, laptop sleeves, luggage, and travel essentials — designed for everyday use with style and durability.

2. Are your products suitable for daily use?

Yes. All our products are crafted using durable materials and practical designs, making them ideal for daily use, travel, office, college, and school.

3. How can I place an order?

Simply browse our collection, select your preferred product, add it to your cart, and complete the checkout process using our secure payment options.

4. What payment methods do you accept?

We accept multiple secure payment options including debit cards, credit cards, UPI, net banking, and other payment methods available at checkout.

5. Do you offer Cash on Delivery (COD)?

COD availability depends on your location and the product selected. You’ll be able to see COD availability at checkout if applicable.

6. How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery timelines vary by location but typically take 3–7 business days after dispatch.

7. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment status.

8. What is your return or exchange policy?

We accept returns or exchanges for eligible products within the specified return period, provided the item is unused and in original condition. Please refer to our Return & Refund Policy page for detailed terms.

9. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact our support team with order details and images within 24–48 hours of delivery. We’ll resolve it promptly.

10. How do I contact customer support?

You can reach us via the Contact Us page or email us directly. Our support team is happy to assist you with any questions or concerns.

11. Are the product images accurate?

Yes. We aim to display product images as accurately as possible. However, slight color variations may occur due to lighting or screen settings.

12. Do you ship across India?

Yes, we currently ship across most locations in India. Delivery availability will be confirmed at checkout.